We would always love to provide our customers with high-quality houseware, however, sometimes the products you receive might not perform as expected upon delivery or after time for reasons beyond our control. In such cases, you may contact our support team to ask for aftersales support.
Returns & Exchange Policy
>We accept returns of unopened, unused or undamaged items purchased on our website for a refund or exchange within 14 days of original purchase. Please note that returned package might have clearance risks and related fees when it arrives in our warehouse. In this case, we will have to deduct the fees from the refund. Hope you can understand.
>If a non-defective item is opened and used, we will not accept it back under any circumstances and they are not subject to a refund. For unopened or unused items, buyers are responsible for return shipping cost.
>For products purchased directly from our website comes with a 6 months Limited Warranty from the time of purchase.
>To be eligible for service under warranty, you must initiate a return process by contacting our support team within 90 days of original purchase. The 90 days Limited Warranty excludes coverage for damage resulting from accidents, abuse, disassemble, customized modification, or user-error. Moreover, incidental and consequential damages are not covered under this warranty.
Please get in touch with our support team if you have any question about aftersale support：